Help center
Find answers to your questions, explore our guides, or get in touch with our support team. We're here to help you every step of the way.
Frequently Asked Questions
Account setup
Am I eligible to get an Infinity account?
Infinity accounts are available to Indian businesses, freelancers, agencies, exporters, and startups that receive international payments. Your business must be registered in India and compliant with RBI regulations.
What is the cost of opening an Infinity account?
Opening an Infinity account is completely free. You only pay our transparent 0.5% flat fee per transaction when you receive and withdraw funds.
Are there any businesses or industries that Infinity does not support?
We support most legitimate businesses. However, we cannot onboard businesses involved in cryptocurrencies, gambling, adult content, or activities restricted under RBI guidelines. Contact our team if you're unsure about your business category.
What documents are required to onboard Infinity?
You'll need your business registration certificate (or incorporation documents), PAN card, GST certificate (if applicable), and proof of business address. Individual freelancers need PAN, Aadhaar, and bank account details.
Do I need to provide bank account details to onboard Infinity?
Yes. We need your Indian bank account details to transfer funds when you withdraw from your Infinity virtual accounts to your local bank.
Can I change my bank account?
Yes. You can update your linked bank account from your Infinity dashboard settings. The change takes effect immediately for future withdrawals.
How can I update my account details, business documents, or GST information?
Log in to your Infinity dashboard and navigate to Settings. You can update your business details, upload new documents, or modify GST information. Some changes may require verification by our compliance team.
Where can I get the account statement for my virtual accounts?
Account statements are available in your Infinity dashboard under Transactions. You can download statements for any date range in PDF or CSV format for your records and FIRA compliance.
How can I close my Infinity account? Can it be reopened?
To close your account, contact support@infinityapp.in with your request. We'll process the closure after ensuring all pending transactions are complete and funds are withdrawn. Closed accounts can be reopened by contacting our team, subject to re-verification.
Global payments
For questions about receiving international payments, withdrawal times, FX rates, FIRA documentation, and transaction limits, please explore our other help articles or contact our support team directly.
Still have questions?
Can't find the answer you're looking for? Please contact our team